Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to HappyFox
HappyFox is a help desk platform for ticket management used by customer service, IT, HR and operations teams. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features HappyFox describes on its own site.
HappyFox features, app by app
| Feature | ResolveHQ |
|---|---|
| Automated ticket handling | Partly |
| Multichannel support | Partly |
| Configurable SLAs | Yes |
| Workflow automation | Partly |
| Knowledge base and customer portal | Partly |
| Real-time analytics and reports | Partly |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a HappyFox user would miss
- Chat, phone and social channels, a chatbot, a ticket portal and automatic escalation.
- What it adds
- Data stays in your Cloudflare D1 and R2; signed webhooks and an MCP server.
- Partly Automated ticket handling. Priority, status, tags and rules that name one assignee; no escalation.
- Partly Multichannel support. Email only.
- Yes Configurable SLAs. First-reply and resolution targets per priority, working hours and holidays.
- Partly Workflow automation. Rules on new tickets and inbound mail; no time-based steps.
- Partly Knowledge base and customer portal. Public help center; no portal for submitting tickets.
- Partly Real-time analytics and reports. Reports with CSV export and a dashboard.