ResolveHQ

ResolveHQ turns each support email into a ticket with assignment, priority, internal notes, saved replies and response targets. It runs as a single Worker in your Cloudflare account, with tickets in D1 and attachments in R2. Email Routing delivers incoming mail, and replies go out through Resend.

Tickets open in a three-pane inbox, threaded per RFC 5322. The team sets status and tags, snoozes a ticket until a chosen time and searches every ticket with full-text search. Owners invite teammates as Owner, Admin or Agent, and one deployment can hold several workspaces. Response targets follow the team's working hours and holidays and feed Overdue and Due-soon queues. The app also includes a public help center built from knowledge-base articles, rule-based automations, reports with CSV export and rating links in resolution emails. Integrations include signed webhooks, Slack and Telegram notifications, scoped API keys for /api/v1 and an MCP server for Claude Code, Claude Desktop and Cursor. AI summaries, reply drafts, classification and translation stay off until a workspace admin enables them. They run on Workers AI once its binding is uncommented, or on OpenAI with an API key. Hono serves the API and the built React app from the same Worker. Queues carry inbound, outbound and maintenance jobs, each with a dead-letter queue, and R2 also stores workspace exports. A cron trigger every five minutes retries stalled mail jobs and cleans up staging data. On Workers Paid, a send_email binding can replace Resend with Cloudflare Email Sending. Before deploying, activate R2 in the Cloudflare dashboard. The Deploy to Cloudflare button provisions the database, bucket, queues, rate limits and cron and asks for a SESSION_PEPPER secret. Afterward, confirm the schema through /api/ready, add an Email Routing rule for the support address and set a Resend API key to send replies. A setup page checks the configuration and looks up MX, SPF, DKIM and DMARC records for the inbox domains.

Built for: Small support teams that answer customer email together and want a helpdesk in their own Cloudflare account.

What you can use it for

• Answer customer email as a team from one shared inbox
• Publish a help center built from knowledge-base articles
• Track first-reply and resolution targets in business hours
• Give an AI assistant read-only ticket search over MCP
• Collect satisfaction ratings without a third-party survey tool

Deploy

• One-click · main path

  Branch dev

  Deploy to Cloudflare

• CLI

  Branch dev

  Activate R2 and verify your sender domain in Resend first.

  npm install
  npx wrangler login
  npx wrangler d1 create resolvehq --update-config=false
  openssl rand -hex 32
  npx wrangler secret put SESSION_PEPPER
  npx wrangler secret put RESEND_API_KEY
  npx wrangler secret put SYSTEM_MAIL_FROM
  npm run deploy

  Copy

After the button deploy with a SESSION_PEPPER secret, you add an Email Routing rule and a Resend API key with a verified sending domain, and you may need to run the D1 migrations once.

What it needs to run

• D1 databasesresolvehq
• Queues (consumer)resolvehq-inbound-mail
• Queues (producer)resolvehq-inbound-mail-dlq, resolvehq-inbound-mail, resolvehq-maintenance-dlq, resolvehq-maintenance, resolvehq-outbound-mail-dlq, resolvehq-outbound-mail
• R2 bucketsresolvehq-attachments

Good to know

The custom source-available license allows personal or internal business use and forbids resale, hosting for others and redistribution. Inbound mail needs a domain on Cloudflare with Email Routing. There is no multi-language interface or email digest yet, and the app cannot restore a workspace export; the deployment guide documents a wrangler runbook instead. The MCP server is read-only, so AI assistants cannot reply to or change tickets. The project started in September 2026 and has one maintainer.

Cost on Cloudflare

Where this comes from

• Repositoryhttps://github.com/mirza-rizvi/ResolveHQ
• App websitehttps://getresolvehq.com
• Documentationhttps://github.com/mirza-rizvi/ResolveHQ/blob/dev/docs/deployment.md

An alternative to Freshdesk, Front, HappyFox, Help Scout, Hiver, HubSpot Service Hub, Kayako, LiveAgent, Missive, Zendesk, Zoho Desk.