Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to Zoho Desk
Zoho Desk is a cloud help desk from Zoho for managing customer support tickets across channels. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features Zoho Desk describes on its own site.
Zoho Desk features, app by app
| Feature | ResolveHQ |
|---|---|
| Multichannel ticket inbox | Partly |
| SLA management with escalations | Partly |
| Workflow automation rules | Partly |
| Knowledge base and help center | Yes |
| Shared ownership and internal notes | Yes |
| Built-in reports and dashboards | Partly |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a Zoho Desk user would miss
- Phone, chat and social channels, skill-based routing, multi-stage process flows and a custom report builder.
- What it adds
- Data stays in your Cloudflare D1 and R2; signed webhooks and an MCP server.
- Partly Multichannel ticket inbox. Email only through Email Routing; agents can also create tickets by hand or API.
- Partly SLA management with escalations. First-reply and resolution targets per priority with working hours, Overdue queue and missed-target alerts; no escalation levels.
- Partly Workflow automation rules. Rules set priority, status, one assignee or a tag; no time-based rules.
- Yes Knowledge base and help center. Public help center from published articles in categories.
- Yes Shared ownership and internal notes. Internal notes, assignment, roles and in-app notifications.
- Partly Built-in reports and dashboards. Volume and response time reports with CSV export and a dashboard; no custom report builder.