Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to HubSpot Service Hub
HubSpot Service Hub is customer service software from HubSpot with a help desk, ticketing, a knowledge base and a customer portal. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features HubSpot Service Hub describes on its own site.
HubSpot Service Hub features, app by app
| Feature | ResolveHQ |
|---|---|
| Help desk and ticketing workspace | Yes |
| Shared inbox across channels | Partly |
| Routing with capacity limits | Partly |
| SLAs with pausable timers | Yes |
| Macros for multi-step ticket actions | Partly |
| Knowledge base | Yes |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a HubSpot Service Hub user would miss
- A HubSpot user would miss the CRM link, chat, phone and WhatsApp channels, a customer portal for tickets and capacity-based routing.
- What it adds
- Data stays in your Cloudflare D1 and R2; signed webhooks and an MCP server.
- Yes Help desk and ticketing workspace. Three-pane inbox with status, priority, assignment, tags and full-text search.
- Partly Shared inbox across channels. Email only.
- Partly Routing with capacity limits. Manual assignment and rules that name one agent; no capacity limits.
- Yes SLAs with pausable timers. Targets per priority, working hours, holidays, and snoozed tickets never count as overdue.
- Partly Macros for multi-step ticket actions. Saved replies and rule actions; no multi-step macros.
- Yes Knowledge base. Public help center from published articles, drafts stay private.