Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to Help Scout
Help Scout is a hosted customer support platform built around a shared inbox, with a knowledge base, workflows, reporting and AI drafting tools. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features Help Scout describes on its own site.
Help Scout features, app by app
| Feature | ResolveHQ |
|---|---|
| Shared inbox for email, chat, SMS and social | Partly |
| Assignment and routing rules | Partly |
| Internal notes | Yes |
| Saved replies | Yes |
| Workflows that tag, route and update conversations | Partly |
| Knowledge base | Yes |
| Customer profiles with conversation history | Yes |
| SLAs and customer satisfaction ratings | Yes |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a Help Scout user would miss
- Chat, SMS and social channels and skill-based routing. ResolveHQ is built for teams of one to fifteen and is source-available, not open source.
- What it adds
- Tickets and attachments are stored in your own Cloudflare D1 database and R2 bucket. The ResolveHQ homepage states there is no per-seat price, and Cloudflare plan limits and charges apply to the account. It also has a read-only MCP server and signed webhooks.
- Partly Shared inbox for email, chat, SMS and social. Email only, threaded per RFC 5322; no chat, SMS or social.
- Partly Assignment and routing rules. Manual assignment and rules that assign a named agent; no skill-based or round-robin routing found.
- Yes Internal notes. Internal notes in the ticket thread.
- Yes Saved replies. Saved replies.
- Partly Workflows that tag, route and update conversations. Rules set priority, status, assignee and tag on new tickets and inbound mail; no time-based steps.
- Yes Knowledge base. Public help center from knowledge-base articles, drafts stay private.
- Yes Customer profiles with conversation history. Customer records with ticket history, company, notes and merge.
- Yes SLAs and customer satisfaction ratings. Response targets in working hours and three rating links in resolution emails.
Sources:github.com/mirza-rizvi/resolvehq/blob/dev/README.mdgithub.com/mirza-rizvi/resolvehq/blob/dev/LICENSEgithub.com/mirza-rizvi/resolvehq/blob/dev/src/server/automations/service.tsgithub.com/mirza-rizvi/resolvehq/blob/dev/src/server/sla/routes.tsgetresolvehq.com