Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to Kayako
Kayako is a help desk platform with ticketing, a knowledge base and an AI support agent. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features Kayako describes on its own site.
Kayako features, app by app
| Feature | ResolveHQ |
|---|---|
| Omnichannel ticket inbox | Partly |
| AI ticket classification and routing | Partly |
| Customer history in one timeline | Yes |
| Automation builder with escalations | Partly |
| Knowledge base and self-service portal | Partly |
| AI support agent | Partly |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a Kayako user would miss
- Voice, chat and social channels, skill-based routing, escalations and an AI agent that works on its own.
- What it adds
- Data stays in your Cloudflare D1 and R2; signed webhooks and an MCP server.
- Partly Omnichannel ticket inbox. Email only; tickets can also be created by hand or API.
- Partly AI ticket classification and routing. Opt-in AI classification and translation; assignment is manual or by rule.
- Yes Customer history in one timeline. Customer records with ticket history, notes and merge.
- Partly Automation builder with escalations. Rules set priority, status, one assignee or a tag; no escalations.
- Partly Knowledge base and self-service portal. Public help center with articles; no ticket portal.
- Partly AI support agent. Opt-in reply drafts, summaries and classification; no agent that answers customers.