Email helpdesk for support teams of one to fifteen people who have outgrown group email
- Deploy
- One-click
- License
- ResolveHQ Source-Available License
- GitHub stars
- 202 stars
- Last commit
Self-hosted alternatives to Hiver
Hiver is a hosted customer service platform that turns a shared inbox for email and other channels into a team workspace with automation and AI help. One listed app does its main job and runs in your own Cloudflare account.
Each answer comes from the app’s README and source code, compared with the features Hiver describes on its own site.
Hiver features, app by app
| Feature | ResolveHQ |
|---|---|
| Shared inbox with internal notes and assignments | Yes |
| Workflow automation for routing, triage and SLA alerts | Partly |
| Several channels in one inbox, such as email, chat and social | No |
| AI copilot that drafts replies | Partly |
| Analytics on support metrics | Yes |
| Help center | Yes |
| Integrations with business tools | Partly |
Email helpdesk for support teams of one to fifteen people who have outgrown group email
- What a Hiver user would miss
- It handles email only, has no round-robin routing, no quality scoring and no integration directory, and is built for teams of one to fifteen.
- What it adds
- Tickets and attachments stay in your own D1 database and R2 bucket, with signed webhooks, scoped API keys and a read-only MCP server.
- Yes Shared inbox with internal notes and assignments. Internal notes and manual assignment in a shared ticket inbox.
- Partly Workflow automation for routing, triage and SLA alerts. Rules set priority, status, assignee and tag, and response targets feed Overdue and Due-soon queues, no round-robin routing.
- No Several channels in one inbox, such as email, chat and social. Email only.
- Partly AI copilot that drafts replies. Opt-in AI summaries, reply drafts, classification and translation.
- Yes Analytics on support metrics. Reports page with volume and response speed and CSV export.
- Yes Help center. Public help center built from knowledge-base articles.
- Partly Integrations with business tools. Signed webhooks, Slack and Telegram notifications and scoped API keys, no integration directory.
Sources:github.com/mirza-rizvi/resolvehq/blob/dev/README.mdworkersnative.directory/api/apps/resolvehq